Shipping & Returns
RETURNS AND REFUNDS
After you purchase an item at Raspberry Road Designs, a download link will appear in the My Account area once your payment is received. This is usually immediate if you choose electronic payments such as PayPal or credit cards.
If you are paying with an echeck via Paypal, you will be notified once the check has cleared. This usually takes 3-5 Business Days. We will activate your downloads once we have received notification from Paypal of the cleared check.
Due to the nature of our products being digital downloads, we cannot issue refunds on downloaded items.
However, if you download a file that is damaged in any way, we will provide you with another copy of that item.
For each item ordered in our store, we allow you 5 attempts or 2 weeks (which ever comes first) to download your purchase. If you are unable to download your items in this allotted time, we will be happy to reset your downloads for you.
If you need your downloads reset and it has been more than 30 days from the date of your purchase, your account will be subject to a resetting fee.
If you have any problems or concerns, please Contact Us.